Troubleshooting

Common problems and what to do about them. If yours is not here, see the FAQ or contact support.

Signing in

I cannot sign in to my account. On the sign-in page, use Forgot password? to reset your password. If you signed up with another sign-in option, use the same one again.

The studio says “You were signed out. Sign in again to continue.” Your session ended. The studio sends you to the sign-in page and brings you back to where you were.

I see a device I do not recognise. Open Profile, then Active sessions, in your account and revoke it, then change your password.

Projects

“This project belongs to another workspace.” The project was made in a different workspace from the one you have selected. Switch workspace with the workspace switcher at the top of your account pages, then open the studio again.

“This project no longer exists.” Someone in your workspace deleted it. Deleting a project removes its files and history and cannot be undone. If you exported it before, use Open from file on the Projects screen.

“Choose a .pwpack, .tgz or .zip file.” Open from file accepts only those file types, up to 25 MB.

The preview

The preview says it is starting and nothing appears yet. Opening a project starts it first. Give it a moment; the status next to the project name changes from Starting to Ready.

“This project went to sleep after a quiet while.” A project that sits unused goes to sleep. Your work is saved. Click Wake it up.

The preview does not show my latest change. Click the reload button above the preview. If the agent is still working, wait for it to finish first.

“The preview address isn’t valid, so it isn’t shown.” Reload the page. If it stays, contact support.

“The earlier conversation couldn’t be loaded.” Your project is fine and new messages still work. Only the earlier chat could not be shown this time.

Publishing

“The app has problems that stop publishing.” The studio opens Checks for you. Use Fix on each problem, or describe the fix in the chat, then click Publish again.

“There’s nothing to publish yet.” The project is not an app so far. Ask for one in the chat first. The same applies to Export.

“You can’t publish this project.” The project belongs to another workspace, or your role in the workspace cannot publish. Ask a workspace admin.

My visitors still see the old version. Changes appear in the preview first. Click Publish to put them live.

My app’s address says “not found”. The app was unpublished, or it was never published. Click Publish to put it live again.

Records

“The app is not published yet.” The published app’s records exist only after the first publish. Until then, choose Preview in App → Records to see the preview’s records.

My preview records went back to the sample data. The preview’s records are try-out data. They start again from the app’s sample data when the preview restarts.

An edit I made to a published record was undone. Records that come with the project as content are written again on every publish, so the project’s version wins. Change them in the chat instead, then publish. Starting data, on the other hand, only fills a model that is still empty, so your visitors’ records are never touched. See Data.

I changed the sign-in, but the live app did not change. The sign-in setting is saved in the app. Publish to put it live.

I cannot invite people yet. People belong to the published app. Publish it first: you become its first admin, and you can then invite others under App → Sign-in & people.

A person has a role that grants nothing. The app no longer declares that role. Give the person one of the app’s current roles, or ask the agent to add the role back.

Packs and images

“This workspace no longer has that pack.” Install it from the marketplace in your account first, then click Check for new packs in Packs.

A pack I just installed does not show up. Click Check for new packs in Packs.

An image will not upload. An image can be at most 5 MB, and a project’s images at most 25 MB together. PNG, JPG, WebP, GIF, AVIF and SVG are accepted, and the file must really be the type its name says.

“Image generation isn’t available yet.” Upload an image instead.

AI usage

“Your AI usage is used up for now.” The agent cannot take new requests until your plan’s AI usage renews. Your published apps keep running. If the workspace owner allows AI credits, credits pay once the plan’s usage is used up. The usage indicator in the studio’s top bar shows when it renews and links to AI usage and credits in your account.

The studio does not answer

“The studio didn’t answer. Try again in a moment.” Wait a moment and try again. If it keeps happening, contact support.

Still need help?

See the FAQ or contact support.